shipping returns
shipping
All of our R I I M cosmetics products are shipped to you from the Netherlands via a secure, tracked shipping method. Free shipping on orders over €130 (only European countries) . No code necessary. Free shipping will be applied at checkout and does not include duties. Please note that we do not ship to islands (such as Gran Canaria, Tenerife, Mallorca) or P.O. boxes, please provide a physical address.
R I I M cosmetics ships to the following countries:
| Country | Shipping cost | Delivery time* |
|---|---|---|
|
Standard Shipping on Orders over €130
|
FREE | See per country |
| The Netherlands | € 6,95 | 48 hours |
| Belgium |
€ 9,00
|
2-5 days |
| Germany | € 10,00 | 2-5 days |
|
United Kingdom
|
€ 10,00
|
2-5 days |
|
France
|
€ 10,00 | 2-5 days |
| Luxembourg | € 10,00 | 4-7 days |
| Italy | € 10,00 | 2-5 days |
| Austria | € 10,00 | 2-5 days |
| Poland | € 12,00 | 2-5 days |
| Denmark | € 10,00 | 2-5 days |
| Hungary | € 16,00 | 2-5 days |
| Czech Republic | € 16,00 | 2-5 days |
| Sweden | € 10,00 | 2-5 days |
| Finland | € 12,00 | 2-5 days |
| Spain | € 10,00 | 2-5 days |
| Portugal | € 12,00 | 5-7 days |
| Ireland | € 12,00 | 2-5 days |
| Slovenia | € 16,00 | 2-5 days |
| Slovakia | € 16,00 | 2-5 days |
| Switzerland | € 16,00 | 2-5 days |
| Norway | € 16,00 | 2-5 days |
| Romania | € 16,00 | 4-7 days |
| Estonia | € 16,00 | 4-7 days |
| Latvia | € 16,00 | 4-7 days |
| Lithuania | € 16,00 | 4-7 day |
| UAE | € 35,00 | 4-7 days |
| COUNRTIES OUTSIDE THE EU | Please send us an email with your request: [email protected] | We can arrange your shipment |
*Approximately; depending on the carrier.
R I I M cosmetics only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your R I I M cosmetics package arrives damaged as a result of shipment, please save the shipping box and the R I I M cosmetics products, and fill in the form below to notify us of the damage. Please do this within fourteen (14) days.
customs
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. If applicable, customs fees, tariffs or duties are not included in pricing.
Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
returns
We hope you love your R I I M cosmetics products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met. We will only accept returns of products bought in our webshop.
Please note that products must be returned unused and undamaged and must remain unopened.
return conditions
To return your product(s), please follow these steps:
1. Before returning your product(s), please fill in the form below within fourteen (14) days after delivery to inform us which products you would like to return.
2. Our customer service team will reply with a return shipping label that contains a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order). Fasten the return shipping label on the exterior of the shipment box. If there is no clear, valid RA Number on the outside of the package, we will not accept it.
3. Please place the product(s) you wish to return into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.
4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
5. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
Please note: Pillowcases (due to hygiene), hair brushes(due to hygiene), sample kits, gift cards and vouchers are non refundable and can not be returned.
In case you have any other questions or concerns regarding shipping or returns, please don’t hesitate to contact us at [email protected].